Returns & Exchanges

At Hourglass Cosmetics, we are committed to providing you with high-quality vegan and cruelty-free beauty products. If you are not completely satisfied with your purchase, we offer a 30-day return window for items in new or gently used condition.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.

3

Pack Your Items

Securely pack the products in their original packaging, ensuring all lids are tightened and protected to prevent damage during transit.

4

Ship and Track

Drop off your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing